Rating certificate · AW/26-09/82526 Sept 2026
Not enough evidence
The Register / Agent-building platforms / Zapier Agents
Register entry · Agent-building platforms · updated 26 Sept 2026
Zapier Agents
Zapier Agents lets users describe an agent's job in plain language, attach knowledge sources and Zapier app actions as tools, and run the agent on a trigger, schedule or on demand. It is a paid add-on alongside core Zaps, with a free allowance of activities per month. Zapier also offers an MCP server and SDK that expose its integrations to external agents.
What reviewers and users praise
- Users describe agents as useful for messy decision logic inside existing Zapier workflows (Reddit)
- Large existing integration catalogue available as tools
What they criticise
- Users report activity limits and credit costs are hit quickly (Reddit)
- Users report reliability problems with Zapier Tables lookups and tool configuration (Reddit, March 2026)
- Customer data from non-Enterprise plans is not opted out of AI training by default
Experts vs the crowdneeds both scores
Experts—
Crowd—
| Price | Free, paid from $33.33 |
|---|---|
| Use it via | Web app, Browser extension, Chat apps, MCP server, API |
| Runs on | web |
| Licence | proprietary |
| Updated | Evidence collected 26 Sept 2026 |
How the rating was worked out
Weights for Agent-building platforms: adoption 35%, experts 35%, crowd 30%. Fewer than two pillars have enough evidence. The method.
| Adoption & momentumweight 35% | — | No public reach signal found |
|---|---|---|
| Expertsindependent reviews · weight 35% | — | Only 1 independent review (3 needed) |
| Crowdcommunity sample · weight 30% | — | Community sample from a single platform |
| Rating | — | Not rated: fewer than two pillars have enough evidence. |
Evidence checks. 3 posts over the three-per-thread limit not counted. How evidence is checked.
Trust & safety
Seven dimensions graded A–D from documented facts. Overall: B.
n/e
Permission model
Not established from Zapier documentation reviewed.
n/e
Data access scope
Not established.
B
Data storage
Cloud only: 'Customer data is stored in AWS US-East 1 (United States)'; Enterprise accounts support configurable data retention. source
C
Data retention & training
'Enterprise customers are opted out by default from AI model training' — implying non-Enterprise plans are not opted out by default. source
C
Incident history (24 months)
Zapier npm packages were compromised in the Shai-Hulud 2.0 ('Sha1-Hulud: The Second Coming') supply-chain attack in November 2025. source
A
Compliance
Trust center offers SOC 3 report download and SOC 2 Type II report under NDA. source
B
Transparency
Closed source; product updates posted on the Zapier community and help center, no single dated changelog for Agents. source
The experts
1 named independent reviews found; dated reviews from the last 12 months are scored.
- mixed
Zapier Agents is the right call for teams that are already inside the Zapier ecosystem, need fast deployment, and want to automate straightforward tier-1 support.
AI CX Stack · 1 Apr 2026 · aicxstack.com
The crowd
7 coded posts from reddit.
3 positive1 mixed3 negative
- positive
A lot of people still see Zapier as simple trigger → action automation, but Agents really change the game.
r/zapier · 21 Feb 2026 · reddit.com - positive
I’ve found them to be very useful, flexible, and accurate. However I think it probably depends on the complexity of the use case.
r/zapier · 9 Feb 2026 · reddit.com - positive
Zapier Agents are awesome for automating multi step workflows across apps like follow ups, data cleanup, or task triaging
r/zapier · 9 Feb 2026 · reddit.com - negative
Zapier agents dont seem ready for prime time.
r/zapier · 6 Mar 2026 · reddit.com - negative
this is exactly why Zapier agents are still not ready for production use cases.
r/zapier · 9 Mar 2026 · reddit.com - negative
The agent tools have limited operator support and the field selection UI is buggy when you try to customize it.
r/zapier · 6 Mar 2026 · reddit.com - mixed
I was excited to see the Zapier connect event, but left it feeling like I can’t imagine why anyone would use Zapier to make agents.
r/zapier · 11 Oct 2025 · reddit.com
Pricing
As published, checked 26 Sept 2026.
| Plan | Price | Notes |
|---|---|---|
| Agents Free | Free | 400 activities/month; max 10 activities per run. |
| Agents Pro | $33.33 / monthly, billed annually | 1,500 activities/month; max 40 activities per run. |
| Zapier Enterprise | Custom | Core platform enterprise plan; AI training opt-out by default. |
Recent changes
- 23 Sept 2026
ZapConnect 2026: 'Next Gen Zaps' announced (build via MCP clients or natural language, human pause/resume, self-healing monitoring agent). source
- 11 May 2026
Zapier SDK open beta: code and AI agents get authenticated access to 9,000+ apps. source
- 15 Jun 2026
AI by Zapier steps move to model-based pricing tiers. source
- 20 Jan 2026
Version control for Agents (drafts alongside published versions). source
Ranked alongside
Other ranked entries in Agent-building platforms.
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Sources
Every figure above traces to one of these, observed up to 26 Sept 2026.