Rating certificate · AW/26-09/32026 Sept 2026
Not enough evidence
Forethought (Forethought AI Agents by Zendesk)
Zendesk (acquired Forethought Technologies) · Business & sales agents
The Register / Business & sales agents / Forethought (Forethought AI Agents by Zendesk)
Register entry · Business & sales agents · updated 26 Sept 2026
Forethought (Forethought AI Agents by Zendesk)
Forethought provides a set of customer-support AI agents: Solve (customer-facing resolution across chat, email, voice and other channels), Triage (ticket classification and routing), Assist (agent copilot), Discover (knowledge-gap insights) and QA. Zendesk acquired the company in March 2026 and sells the product as an add-on for Zendesk customers and as an integration for other helpdesks. Pricing is through sales.
Acquired. Zendesk announced the acquisition on 2026-03-11 and completed it on 2026-03-26. The product relaunched as 'Forethought AI agents by Zendesk', purchasable from 2026-06-04 as a Zendesk add-on or for non-Zendesk helpdesks.
What reviewers and users praise
- Self-improving agents aimed at complex, cross-platform workflows (Futurum Group analysis)
What they criticise
- Integration and roadmap risk following the Zendesk acquisition (Futurum Group analysis)
- No public pricing
Experts vs the crowdneeds both scores
Experts—
Crowd—
| Price | Custom |
|---|---|
| Use it via | Web app, Chat apps, API |
| Runs on | web |
| Licence | proprietary |
| Updated | Evidence collected 26 Sept 2026 |
How the rating was worked out
Weights for Business & sales agents: adoption 25%, experts 40%, crowd 35%. Fewer than two pillars have enough evidence. The method.
| Adoption & momentumweight 25% | — | No public reach signal found |
|---|---|---|
| Expertsindependent reviews · weight 40% | — | Only 1 independent review (3 needed) |
| Crowdcommunity sample · weight 35% | — | Only 0 community items sampled (6 needed) |
| Rating | — | Not rated: fewer than two pillars have enough evidence. |
Trust & safety
Seven dimensions graded A–D from documented facts. Overall: not enough data.
n/e
Permission model
Hosted support agent; rubric does not map cleanly and no action-approval documentation reviewed. source
n/e
Data access scope
Not reviewed.
C
Data storage
Runs on AWS with encryption at rest and in transit; region selection and customer deletion controls not documented on the security page. source
n/e
Data retention & training
Security page says original data is deleted within 24 hours after PII redaction; no statement found on whether customer data trains models. source
n/e
Incident history (24 months)
Not searched in depth.
A
Compliance
States ISO 27001 and SOC 2 Type II certification; HIPAA-aligned controls; GDPR and CCPA compliant. source
C
Transparency
Closed source; help-center docs but no public changelog found. source
The experts
1 named independent reviews found; dated reviews from the last 12 months are scored.
- mixed
self-improving AI agents capable of complex, cross-platform workflows, but raises questions about integration risk
Futurum Group (Keith Kirkpatrick) · 12 Mar 2026 · futurumgroup.com
The crowd
0 coded posts.
Pricing
As published, checked 26 Sept 2026.
| Plan | Price | Notes |
|---|---|---|
| Forethought AI agents by Zendesk | Custom | Contact Zendesk Sales; sold as an add-on for Zendesk customers and separately for other helpdesks. |
Recent changes
Ranked alongside
Other ranked entries in Business & sales agents.
Sources
Every figure above traces to one of these, observed up to 26 Sept 2026.